Returns
RETURN MERCHANDISE AND REFUND POLICY
If products are to be returned, they MUST be in the original packaging and returned within 14 days of purchase. Please contact us via email at trade@alanmyerson.com within 7 days of purchase before returning any products. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.
We are very meticulous in our packing of your order and ensure that you will receive your order in perfect condition. In the unlikely case that you receive a damaged product please email us at trade@alanmyerson.com within 7 days of purchase to arrange for a return.
If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. The correct goods will be dispatched immediately after the receipt by Alan Myerson Jewellery of the returned product with no extra postage charges incurred by the buyer. We reserve the right to charge a minimal fee or replacement cost if returned products are damaged or have been used. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Alan Myerson Jewellery.
We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products. We can only process products purchased from our website, www.alanmyerson.com and provide advice on products available on our website.
We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at trade@alanmyerson.com. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.